Support
Frequently Asked Questions
How does delivery work?
We offer next business day delivery on over 90% of our products throughout the Wollongong region. Once you’ve placed your order, a member of our team will contact you to confirm your delivery and arrange a suitable time. We ask that you allow a one-hour delivery window so our drivers can complete your delivery as efficiently as possible.
Do you deliver upstairs?
Yes. Free delivery is available for all ground floor deliveries. For properties without lift access, there is a $20 delivery fee per level of stairs, payable upon delivery.
Can I collect my order in-store?
Yes, you’re welcome to collect your order from our Wollongong showroom once it’s ready for collection.
Can you remove my old mattress?
Yes. We offer a mattress and base removal service for $50 per item when we deliver your new purchase. We only remove mattresses and bases, not bed frames or other furniture.
Which mattress is best for back pain?
There isn’t a single mattress that’s right for everyone with back pain. We recommend speaking with a healthcare professional, and our team can advise based on your comfort and support needs in our showroom.
What areas do you deliver to?
We offer free delivery throughout the Illawarra, from Jamberoo to Sea Cliff Bridge. Contact us for a delivery quote if you’re outside this area.
Can I try the mattress before I buy it?
Absolutely. You’re welcome to visit our Wollongong showroom to try our mattresses before making your decision.
What payment methods do you accept?
We accept Visa, Mastercard, EFTPOS, cash, Cash on Delivery, Zip Pay and Afterpay, plus secure online payments.
What if I change my mind?
If your order hasn’t been delivered, you can cancel it at any time for a 100% refund, provided you contact us before it’s dispatched.