Privacy Policy
Wollongong Bedding Warehouse respects your privacy and is committed to handling your personal information responsibly.
This Privacy Policy explains what information we may collect when you visit our website, contact us, or place an order, and how we use, disclose, and protect that information.
1. Information We Collect
When you use our website or purchase products from us, we may collect information such as:
- Your name
- Phone number
- Email address
- Billing and delivery address
- Products purchased and order details
- Information you provide when contacting us
- Payment and transaction information.
- Website usage information, such as your IP address, browser type, device type, and cookies.
We only collect information that is reasonably required to provide our products and services.
2. How We Use Your Information
We may use your personal information to:
- Process and manage your orders
- Arrange delivery of your purchases
- Contact you regarding your order or delivery
- Process payments and refunds
- Respond to enquiries and provide customer service
- Manage warranties, returns, and other after-sales services
- Improve our website, products, and customer experience
- Prevent fraud or misuse of our website
- Send marketing communications where you have agreed to receive them.
3. Payment Information
Payments made through our website may be processed by third-party payment providers.
We do not intend to store your full credit or debit card details on our own systems. Payment providers may collect and process payment information in accordance with their own privacy policies and security requirements.
4. Sharing Your Information
We do not sell or rent your personal information.
We may share your information where reasonably necessary with trusted third parties that help us operate our business, including:
- Payment processors
- Website and eCommerce service providers
- Delivery providers
- IT, hosting, and security providers
- Analytics and advertising services
- Professional advisers or authorities where required by law
We only provide information that is reasonably necessary for these services.
5. Delivery Information
Where required to complete your order, your name, phone number, delivery address, and order details may be provided to the person or service responsible for delivering your purchase.
6. Cookies and Website Analytics
Our website may use cookies and similar technologies to:
- Remember your preferences
- Understand how visitors use our website
- Improve website performance and functionality
We may also use services such as Google Analytics or advertising platforms to understand website traffic and measure the effectiveness of our advertising.
You can usually control or disable cookies through your browser settings. However, some website features may not function correctly if cookies are disabled.
7. Marketing Communications
If you choose to receive promotional emails or other marketing communications from us, you can unsubscribe at any time by using the unsubscribe option provided in the communication or by contacting us.
We will still contact you where necessary regarding an existing order, delivery, warranty, return, or customer service matter.
8. Protecting Your Information
We take reasonable steps to protect personal information from:
- Misuse
- Loss
- Unauthorised access
- Modification
- Unauthorised disclosure
However, no internet transmission or online storage system can be guaranteed to be completely secure.
9. Accessing or Correcting Your Information
You may contact us if you would like to request access to the personal information we hold about you.
You may also contact us if you believe any information we hold about you is incorrect, incomplete, or needs to be updated.
10. Third-Party Websites
Our website may contain links to websites or services operated by third parties.
We are not responsible for the privacy practices, security, or content of those external websites. You should review the privacy policies of third-party websites separately before providing them with your personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time if our business practices, website services, or legal requirements change.
The latest version of this Privacy Policy will be published on this page together with the updated date.